History

All types of communication sent from ReadyOp are logged in the history including SMS, alerts, chats, calls and e-mails. As well as all changes to objects. The history provides a method to access this logged information. All users who have access to the ReadyOp dashboard have access to their own history, and administrators have access to view the history for all users.

Searching history

1. Start by clicking the “Search” option in the upper-left corner of the dashboard’s toolbar.
2. Select “History” option from the drop down menu.
3. The history dialog will then appear, at this point you are able to search for history on the dashboard.
4. Click on the specific tab in the history dialog you’d like to search for( Alerts, Calls, Emails, Logins, Objects, Radios, SMS).
   • History can be searched by selecting a specific date.
   • Administrators has permission to view all history for all users.

Exporting History

Exporting a specific event detail

When exporting a specific event’s detail, the exported file is saved in the Adobe PDF format and will require Adobe PDF Reader to view the exported file.

1. After opening the history dialog. Click on the tab you’d like to see.
2. Double click on the specific event.
3. You’ll see a “Chat Detail” dialog appear with the event detail you selected.
4. Click “Export PDF”  to export the event.

Exporting a list of events

When exporting a list of events the exported records are saved in the XLSX file format and require Microsoft Excel (Windows) or Numbers (Mac OSX) to view.

1. After opening the history dialog. Click on the tab you’d like to see.
2. You can select a specific date or dates, by selecting from the date range filter in the top of the history dialog before you export the list.
3. Click ” Export CSV” to export the list of events.